Contact & F.A.Q

GET IN TOUCH!

For any questions or comments, please reach out to us using the form above.

You can also contact us via email at: fezcoppershop@gmail.com.

We'll be happy to assist you!

PRODUCT FEATURES

What should I know before using my FezCopperShop cookware?

- Never heat the pan empty: Always add water, oil, butter, or another fat before turning on the flame.

- Cook on low or medium heat and adjust the temperature as needed: High temperatures are unnecessary and can damage the copper cookware. Do not exceed 430°F (220°C) if the copper is lined with tin.

- Match the size of the cookware to the burner: Avoid flames extending beyond the diameter of the cookware.

- Avoid scratching the inside of the cookware: Use wooden, plastic, or silicone utensils instead of metal utensils or scouring pads.

- Oven use: All our cookware can be used in the oven. Do not exceed 430°F (220°C) if the copper is lined with tin.

- Always use oven mitts: Handles and knobs, especially those made of bronze, can get very hot.

- Do not store leftovers in the cookware: Use the cookware to prepare and serve your meals, then transfer leftovers to a proper storage container and clean the pan according to the instructions.

What are the benefits of cooking with copper cookware?

Copper cookware offers excellent thermal conductivity, allowing for even and precise cooking. They are also very responsive, meaning they can change temperature quickly.

Is copper cookware purely decorative or can it be used daily?

Our copper cookware is designed for daily use. Their superior thermal conductivity makes them perfect for a variety of cooking techniques, in addition to their attractive aesthetic.

Can I use FezCopperShop cookware on induction cooktops?

Copper is a non-ferrous and non-magnetic metal. Therefore, our copper cookware is not suitable for induction. However, for those who wish to use our copper cookware on an induction hob, we offer a solution: an induction adapter plate. This plate, also known as an induction disc, is made of ferrous metal and is placed between the copper cookware and the induction hob. It creates the necessary magnetic field to heat the cookware.

Here’s how to use an induction adapter plate:

1. Place the induction adapter plate directly on the induction hob surface.

2. Place the copper cookware on the adapter plate.

3. Turn on the induction hob and set the temperature as usual. The adapter plate will heat up and transfer the heat to the copper cookware.

This solution allows you to enjoy the excellent cooking properties of copper cookware while using an induction hob.

Can I use FezCopperShop cookware on electric cooktops?

We recommend using all our FezCopperShop copper cookware on gas cooktops to fully appreciate their exceptional heat responsiveness, but electric cooktops can also be used. Always pour oil, fat, or liquid into your cookware before turning on the heat, start cooking on low heat, match the burner size to the pan size, and be careful not to overheat.

MAINTENANCE

How do I clean my FezCopperShop cookware?

We recommend washing your FezCopperShop cookware inside and out by hand, with warm water, regular mild dish soap, and a soft sponge. By following the instructions and keeping the cooking temperature at a low-medium level, there should be no sticking. If food sticks inside, avoid scrubbing with scouring pads - instead, soak your FezCopperShop cookware in warm soapy water to soften and remove food residues. After washing, rinse well and dry immediately to avoid water spots.

Can I wash my cookware in the dishwasher?

We recommend not washing your FezCopperShop cookware in the dishwasher - strong detergents can dull the copper surfaces, tin linings, and bronze knobs, tarnish the shiny surface of your pots and pans, and cause edge corrosion.

How do I polish my copper cookware?

To keep your copper cookware shiny, adopt a simple and natural method: use lemon and salt. Start by sprinkling salt on half a lemon, then gently rub the copper surface. For extra shine, you can polish with a steel wool pad. Then, rinse thoroughly with water and wipe with a soft cloth. Regular maintenance in this way preserves their beauty and durability without the need for harsh chemicals. For a demonstration of this simple but effective method, you can click here to see Houria FezCopperShop demonstrating this simple but effective method.

Do I need to polish my copper cookware regularly?

It is not necessary to polish your copper cookware regularly, but periodic polishing will help maintain their shiny appearance and prevent oxidation.

What cleaning products should I avoid with my copper cookware?

Avoid abrasive cleaning products, harsh detergents, metal sponges, and cleaners containing bleach, as they can damage the copper surface.

My copper cookware has changed color / discolored

All genuine copper cookware, including FezCopperShop, naturally tarnishes when exposed to air, heat, and moisture - they turn pink, silver, yellow, or even iridescent. With continued use, the tarnish turns into a solid dark brown patina, valued by collectors and copper enthusiasts for its rich and authentic look. However, it is easy to restore their original shine by following our cleaning tips. Please refer to the above question for our cleaning tips.

PURCHASE INFORMATION

I received an incorrect/damaged item

We apologize if the item you received does not match what you ordered or is not in perfect condition! Please email us at fezcoppershop@gmail.com with your order number, the issue you are experiencing with your order, and a photo. We will do our best to resolve the issue as soon as possible!

I want to return my order

What is the delivery time for my order?

Orders are generally processed within 2 to 3 business days after payment is received, Monday through Friday (except during closures or holidays), if the product is in stock. If the item is made to order, processing may take 20 to 25 business days. Once shipped, deliveries are estimated at 2 to 3 business days nationally and 2 to 7 business days internationally, except in areas considered "hard to reach" by the carrier.

Please note that delivery times may be affected by carrier delays, especially during festive periods. These delays will not be attributable to FezCopperShop.

For more information, please see the Shipping Policy section on our website.

My order is delayed/missing

Unfortunately, packages can sometimes be lost or shipments delayed. If, after placing your order, you have not received:

- Tracking information within 5 business days

- Your package within 12 business days

Please contact us at fezcoppershop@gmail.com with your order number so we can correct the situation.