Refund and Returns Policy
Thank you for shopping at Fez Copper Shop. We are committed to providing you with high-quality products and excellent customer service. If for any reason you are not entirely satisfied with your purchase, we’re here to help.
Please review the following exchange and refund policy in accordance with the terms and conditions provided on this page:
Exchange and Return Policy:
You have 14 calendar days to return an item from the date you ordered it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
In case of an anomaly:
If there’s a problem with your order, like something’s missing or damaged, let us know within 1 calendar day of getting it. Check everything as soon as it arrives and tell us if anything’s wrong within a week. Make sure to send pictures and include your city, address, and order number when you report any issues.
Refunds:
After receiving and verifying the item you’ve returned, we will send you an email to confirm its receipt. We will also inform you of our decision regarding the refund. If your request is approved, the refund will be automatically processed to your credit card or the original payment method within two days to three weeks, depending on your country.
Customer Provides Return Shipping
Customers are responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To return a product, we will provide you with the postal address via email where you should send it. You should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you are returning.
Restocking Fee:
A 20% restocking fee will be applied to all returns. This fee will be deducted from your refund.
Order Cancellation Policy and Restocking Fees:
In the event of order cancellation, it’s important to note that our policies vary depending on when the cancellation occurs:
Cancellation before Shipment: If you choose to cancel your order before it’s shipped, please get in touch with us as soon as possible. We’ll make every effort to cancel the order before it leaves our warehouse. In such cases, no fees will be charged, and you’ll receive a full refund via the original payment method.
Cancellation after Shipment: If your order has already been shipped when you request cancellation, please refuse delivery when the package arrives. Once the package is returned to our warehouse, we’ll proceed to refund the order amount, deducting any applicable return fees from the total refund.
Restocking Fee Policy: Please be aware that an applicable restocking fee will be deducted if you cancel your order and return items. This fee amounts to 20% of the value of the returned items and covers administrative and processing costs. It’s important to understand that these fees are incurred to handle the receipt, processing, and restocking of returned items. We recommend carefully considering your return to minimize incurred fees.
We encourage you to contact us promptly to arrange the return of your order. We’re here to assist you throughout the return and refund process. If you have any further questions or require assistance, please don’t hesitate to reach out.
Custom & Final Sale Items:
Certain items are final sale and Custom cannot be returned. These items are clearly marked as finale sale & Custom on the Collection page.
Refund Process:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.