Shipping policy
At Fez Copper Shop, we strive to provide you with a seamless shopping experience, including prompt and reliable shipping services. Please review our shipping policies outlined below:
1. Shipping Methods:
We offer the following shipping methods for you:
- International Shipping: Delivery times may vary depending on the destination. Estimated delivery within 2-7 business days.
Deliveries are made from Monday to Friday, between 10 AM and 6 PM.
2. Shipping Costs:
At FezCopperShop, we strive to provide the best service possible to our valued customers worldwide.
That's why we are pleased to offer free shipping to a wide range of destinations, including Denmark, Finland, Norway, Poland, Sweden, Åland Islands, Albania, Andorra, Argentina, Belarus, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Chile, Colombia, Croatia, Ecuador, Estonia, Falkland Islands, Faroe Islands, French Guiana, Gibraltar, Greece, Guernsey, Guyana, Hungary, Iceland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, Montenegro, North Macedonia, Paraguay, Peru, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, South Georgia & South Sandwich Islands, St. Barthélemy, St. Martin, St. Pierre & Miquelon, Suriname, Svalbard & Jan Mayen, Ukraine, Uruguay, Vatican City, Venezuela, Belgium, Canada, France, Germany, Ireland, Italy, Kuwait, Netherlands, Oman, Portugal, Qatar, Saudi Arabia, Spain, Switzerland, United Arab Emirates, United Kingdom, and the United States.
This is our way of showing appreciation for your trust in us and ensuring your shopping experience is as convenient and enjoyable as possible.
Shop with confidence knowing that your shipping fees are on us for these select destinations.
For destinations not included in our list of free shipping locations, such as Australia, Malta, Hong Kong SAR, Japan, Malaysia, New Zealand, Singapore, South Korea, Indonesia, Kazakhstan, Maldives, and Thailand, shipping charges will apply.
These charges will be clearly indicated at the checkout stage of your purchase, allowing you to review and confirm the total cost before finalizing your order.
Shipping costs are calculated based on the weight of your order and the selected shipping method.
We are committed to transparency and ensuring that you have all the necessary information to make informed decisions about your shopping experience with us.
If you have any questions or concerns regarding shipping costs to your specific location, please don't hesitate to contact our customer service team for assistance.
3. Processing Time:
Orders are typically processed and shipped within 1-2 business days of payment confirmation, from Monday to Friday, excluding moroccan holidays.
Please note that processing times may vary during peak seasons or promotional periods.
4. Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.
5. International Shipping:
For international orders, please be aware that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
6. Shipping Restrictions:
Our shipping services extend to a diverse array of destinations, ensuring that customers around the globe can enjoy our products.
We proudly ship to Denmark, Finland, Norway, Poland, Sweden, Åland Islands, Albania, Andorra, Argentina, Belarus, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Chile, Colombia, Croatia, Ecuador, Estonia, Falkland Islands, Faroe Islands, French Guiana, Gibraltar, Greece, Guernsey, Guyana, Hungary, Iceland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, North Macedonia, Paraguay, Peru, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, South Georgia & South Sandwich Islands, St. Barthélemy, St. Martin, St. Pierre & Miquelon, Suriname, Svalbard & Jan Mayen, Ukraine, Uruguay, Vatican City, Venezuela, Belgium, Canada, France, Germany, Ireland, Italy, Kuwait, Netherlands, Oman, Portugal, Qatar, Saudi Arabia, Spain, Switzerland, United Arab Emirates, United Kingdom, and the United States. Additionally, we cater to customers in Australia, Hong Kong SAR, Japan, Malaysia, New Zealand, Singapore, South Korea, Indonesia, Kazakhstan, Maldives, and Thailand.
However, it's important to note that there may be certain shipping restrictions or additional charges for specific regions, which will be clearly communicated during the checkout process.
We are committed to providing efficient and transparent shipping services to all our valued customers worldwide.
7. Shipping Delays:
While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions or carrier delays may cause delays in delivery. In such cases, we will do our best to keep you informed and updated on the status of your order.
In case of a delivery delay exceeding 10 business days, the customer should notify FEZCOPPERSHOP customer service by email on fezcoppershop@gmail.com, which will take the necessary actions.
8. Returns and Exchanges:
Please refer to our Return & Refund Policy for information on returns and exchanges.
Contact Us:
If you have any further questions or concerns about our shipping policies, please don't hesitate to contact us for assistance. Your satisfaction is our top priority.